Post-call processing

When a call ends, Callina produces three artefacts in seconds:

1. Full transcript with speaker diarization and timestamps.
2. Structured summary — 5 bullets: caller, request, urgency, next steps, follow-up.
3. Audio recording (90 days retention by default, configurable).

Where they go

Configure delivery channels in Settings → Post-call:

• Email — to a single address, a distribution list, or per-routing rule.
• SMS — short summary to a phone number (good for on-call rotation).
• Slack / MS Teams — channel notification with summary + link to full transcript.
• CRM — auto-attach to the contact's record (HubSpot, Pipedrive, Salesforce, Close).
• Helpdesk — create or update a ticket with summary as the first comment.
• Webhook — POST the structured payload to your own endpoint (see webhooks).

Compliance export

For audits, lawsuits or regulatory inquiries you can export a signed PDF + audio bundle for any call. Settings → Compliance → Export bundle.