Tools & integrations
Native integrations and the tool-use system that lets Anna read your CRM, calendar and helpdesk during a call.
Anna can call out to your existing systems during a conversation — to look up an order, reserve a calendar slot, open a ticket, or send an SMS. We support 60+ native integrations and a generic webhook-tool framework for everything else.
Native categories
- Calendars: Google Workspace, Outlook 365, Cal.com, Calendly
- PMS (healthcare): tomedo, medatixx
- Legal: RA-MICRO, WinMACS, Advoware
- Tax: DATEV, BMD
- CRM: HubSpot, Pipedrive, Salesforce, Close
- Helpdesk: Zendesk, Freshdesk, Intercom, HubSpot Service Hub
- Shop: Shopify, WooCommerce, Shopware
- ERP: SAP S/4HANA, Microsoft Dynamics 365, ProAlpha, Sage 100
- Property: Domus, immoware24, Wodis Sigma
- Auto: CARLO, ADP Autoline, Locosoft
Custom tools (webhook-based)
Define a tool with a JSON schema, point it at your endpoint, and Anna can call it during a conversation:
{
"name": "lookup_order_status",
"description": "Looks up the status of an order by order number",
"parameters": {
"type": "object",
"properties": {
"order_number": { "type": "string" }
},
"required": ["order_number"]
},
"endpoint": "https://api.example.com/orders/lookup",
"auth": { "type": "bearer", "token_secret_id": "ORDER_API_TOKEN" }
}Anna will call your endpoint with the JSON payload during the conversation and read the response back to the caller in natural language.