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Intelligent voicemail

Replace the dumb voicemail box with structured message intake — sorted by priority, searchable, with one-click actions.

The intelligent voicemail setup replaces the standard "leave a message after the beep" with a structured 30–60 second conversation that captures who called, what they need, how urgent it is, and when to call back.

What you get

Instead of a 30-second audio clip in a mailbox, you get a structured inbox entry:

From:    +43 660 1234567 (recognised: Maria Steinhauser)
Topic:   Appointment reschedule
Urgency: This week
Callback: After 14:00 weekdays
Notes:   Wants to move Thursday slot to next Monday morning
Audio:   3:21 (transcribed)

Configuration

  1. Trigger: when the caller lands at the bot (after-hours, when busy, or always).
  2. Questions Anna will ask (in order):
    • Greeting + brief name capture
    • "How can I help?" — free-form intake
    • Urgency (urgent / today / this week / FYI)
    • Best callback window
  3. Inbox channel: web, email, Slack channel, or MS Teams.
  4. Auto-reply: SMS confirmation to the caller with expected callback time.

One-click actions in the inbox

Each entry shows: Call back now, Book appointment, Forward to colleague, Archive. Anna remembers the caller for follow-up, so when you call back you don't start from scratch.